I’ve not been ‘in the game’ long enough to have required any of my new purchases serviced, and anything I’ve purchased used has usually come from the sales corners of the watch forums that I frequent, so as expected from the members of these forums, those pieces have all been in good shape.
As such, I’ve never required the delicate touch of a watchmaker.
This all changed recently when I ended up with 4 vintage Seiko watches that all required various amounts of work (I’ll detail the other watches in the near future).
My 6309-7049 happens to be one of my favourite watches in my current collection, so you can imagine the pain I endured when I found it in the box like this.
As sad as it sounds I actually had that sinking feeling in my stomach when I saw the mould spores on the hands!
I had temporarily been storing some watches in a wardrobe in a room that has a slight damp problem (currently being dealt with), the Watch was in a pelicase too, so I was surprised the moisture got in, obviously the WR of the watch had been compromised so I wanted it sorted ASAP for both aesthetic and mechanical reasons, I’m no expert but I’m pretty sure Watch movements and moisture don’t mix!
With Brendan Hoey (aka Webwatchmaker) being held in such high regard on several watch forums, and with a friend of mine recently having some work carried out by him, I made contact and sent him my watches, confident that I would get them back fully functional, but I wasn’t holding out much hope for the fungal infection!
Not long after receiving my watches Brendan had started to send me photos of each stage of the various repairs happening to my watches.
The 6309 had been stripped and put through the cleaning machine, but unfortunately the fungi had decided it was staying.
I had that sinking feeling again when it looked likely at this point that I would either have to replace the hand set, have them painted or leave as is. Gutted that the mould wouldn’t shift and wanting to keep the watch as original as possible (worried about lume plots not matching etc), I had resigned myself to keeping the hands as they were and chalking it up to experience.
Sensing my disappointment, Brendan told me to sleep on it, as he had concocted a plan that he hoped would rid the hands of the mould.
Sure enough the next day I receive confirmation that his plan has worked!
Not sure how he did it (raided his cupboards and made up a solution of bleach and athletes foot powder I reckon)! But he did it, and to say I was delighted is an understatement.
It would have been easy for him to chuck some new hands on, or to paint the old ones, but he went the extra mile for me, which to me epitomises great customer service.
I now have the watch back, running perfectly and without a fungal infection!
Dealing with Brendan throughout the whole process was a joy, and getting the photos at each stage via WhatsApp is a nice touch.
It’s quite obvious to me that Brendan is a master at his craft and knows how to look after his customers.
I don’t usually like parting with cash but Brendan’s bill was one I had no hesitation in paying, not just because it was so reasonable considering the amount of work done, but because I also knew I was paying for his years of training, experience and craftsmanship.
You can make contact with Brendan through his website here Webwatchmaker
Keep your eyes peeled for another instalment soon to see the transformation of a rather nice 6139-6010.